RETURNS POLICY + FAQs
FAST AND EASY US RETURNS
Eligible items purchased directly from Scummy Bears may be returned or exchanged within 30 days after delivery.
US return options
- Store credit or exchange: We provide a free return shipping label for eligible US returns.
- Refund to the original payment method: A $10 return-label fee is deducted from the refund for an eligible US return.
The $10 return-label fee does not apply when we sent an incorrect or defective product or when applicable law requires otherwise.
Return condition
Returned products must be unworn, unused, unwashed, and in resalable condition with original tags and packaging where applicable. Products with stains, odors, cigarette smoke, pet hair, makeup, deodorant, raver sweat, damage, or signs of wear are not eligible. Items that do not satisfy these requirements may be rejected and will not necessarily be mailed back.
Non-returnable items
The following products are not eligible for voluntary returns or exchanges where permitted by law:
- products marked final sale, last chance, clearance, or otherwise non-returnable before purchase;
- intimate or hygiene-sensitive products, including bikini bottoms, once opened or tried on;
- bulky products identified as non-returnable;
- gift cards; and
- other products identified as non-returnable on the applicable product page.
These exclusions do not limit rights that cannot legally be waived, including rights relating to defective, damaged, or materially misdescribed products.
International orders
Outside the United States, we do not offer voluntary change-of-mind returns except where stated at checkout or required by applicable law. International customers are responsible for return shipping unless the product is defective, incorrect, or applicable law requires otherwise.
Mandatory consumer rights remain fully available. For example, qualifying EEA and UK consumers generally have a statutory right to cancel many online purchases within 14 days after delivery, subject to lawful exceptions. Contact us before sending an international return so we can provide the correct instructions.
Refunds
We inspect returned products before approving a refund or store credit. Approved refunds are issued to the selected method after processing. Your bank or payment provider may require additional time to post the refund. Original shipping charges, duties, taxes, and expedited shipping charges are not refundable unless required by law or the return results from our error.
Return abuse
We may limit or reject voluntary returns when an account shows evidence of fraud, wardrobing, repeated policy abuse, altered products, or other improper activity. This does not limit non-waivable rights relating to defective or misdescribed products.
Start a return
For help, visit our Help Center or email helpme@scummybears.com.
Last updated: July 27, 2026