SCUMMY BEARS OFFERS FAST & FREE RETURNS + INSTANT CREDIT
We offer customers a 30 day guarantee on all purchases alongside FREE returns and instant return credit, even before you send the items back to us!
START A RETURN
How it works:
Something not quite right? Not a problem. Returns or exchanges are on us within 30 days of purchase -- no questions asked. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game as long as it is in new/unworn condition (no stains, cigarette smell, pet hair, etc.). If your item is damaged and your purchase date falls outside our standard return window, then please contact helpme@scummybears.com.
Are some items not returnable?
We have a short list of items that cannot be returned including bulky items such as Scummy Chairs and intimate items such as bikini bottoms. Final sale/promo items also cannot be returned. Non-returnable items will state this on their respective product pages.
How much do returns cost?
Exchanges and returns for U.S. based orders are free.
Do you accept international returns?
All international orders are final. If you received a defective item or are having trouble with the shipment of your international order please contact us at helpme@scummybears.com
How do I start a return?
It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.
Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.
Do I need to return the product in its original packaging?
Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)
Is an order slip required?
Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
Where can I find my shipping label?
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’ and proceed through the exchange. Your preferred item will ship to you right away! Please don’t forget to send us the incorrect item back or you may be prevented from making returns/exchanges with us in the future.
How long does it take to ship an exchange?
Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.
What is an Instant Credit and how do I use it?
After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.
What happens if I don’t use my Instant Credit?
Instant Credit comes with no strings attached. Any unused portion of the credit will be refunded back to your original payment method once we receive and quality control check your item(s).
Can I return something I bought at a festival?
No, festival purchases are final. Festival exchanges must occur at the same festival where you purchased your item(s) and must be unopened and unworn.
What if I don’t return my items?
Although we offer instant credit when you initiate an exchange/return, we take the risk of you sending back the item(s) in the allotted time frame. Failure to do so will result in you not being able to make purchases, returns or exchanges from us in the future so please make sure you send us our stuff back and don’t end up on the naughty list :)
Still have questions?
Shoot us an email at helpme@scummybears.com and we will help get you sorted.